When disaster strikes you need to know that wherever you turn, you will be supported, reassured and have the ability to get the help you need when you need it most, which is why we’ve worked hard to offer the best customer care in the industry and we always will.
Ever since Stephen and Emma Trollope set up Temporary Solutions Group, they have led by example and instilled a rare sense of caring and compassion in each member of our team.
From the top down, our ethos as a business has always been to put the customer at the heart of everything we do. It’s why we place such an important emphasis on providing bespoke solutions and it’s why we have a 5 star rating on TrustPilot.
We want every customer to be completely satisfied and that means treating each circumstance with the same level of detail and care.
Our customer care promise
Whether you’re an insurer looking for the best possible solution for your customers, an occupational therapist who needs a solution that enables a patient to return home, or you are a customer who is currently hiring one of our temporary solutions, we’re here to help you whenever you need us.
When it comes to our customer care, we live by a simple philosophy, if you need us, we will be there.
To ensure you are always happy with your customer experience we have based our service on the key pillars below:
- Provide customer care across the UK 24/7
- Improve the quality of life for customers
- We build bespoke solutions to suit any requirements
- Reduce costs for insurers
- Reduce stress on individuals and hospitals
- Enable those who require complex care to remain at home
- Fast installation
- Create temporary solutions that are an extension to your home
- Your solution is yours as long as you need it – no minimum hire term
- Create adaptable solutions for every part of the home
- Never require permanent alterations to a home
Working together to provide the best solutions
In addition to our customer care team being available 24 hours a day, 365 days a year, to assist customers in the unlikely event anything should go wrong with one of their temporary solutions, we are also invested in developing our knowledge in key areas that we know will benefit our customers.
We actively seek out feedback from our customers too, they are the best people to let us know what works and what doesn’t and our products are constantly evolving as a result.
We have also developed a close relationship with medical organisations including the NHS in addition to Occupational Therapists and Case managers across the UK, enabling us to identify potential solutions that may be suitable for specific cases and suggesting new and innovative solutions on a consistent basis.
This has also given our team an invaluable insight into the potential issues that can arise when an Occupational Therapist or Case Manager is looking to help a patient return home, which in turn means our team can design a bespoke solution that avoids these pitfalls, helping a patient return home quicker.
You could benefit from our excellent customer care
If you need innovative temporary solutions that are supplied quickly and that you know you can depend on we’d love to work with you.
Contact us today by calling 01244 888299 or complete our online enquiry form.
In a hurry? You can learn more about our temporary solutions by clicking here.