CUSTOMER CIRCUMSTANCES:

TSG were contacted by the customer’s Specialist Rehabilitation Case Manager who was looking for a bathroom solution for her elderly patient who was suffering from a spinal cord injury after an accident and was currently wheelchair-bound. The long-term nature of the customers’ injuries and a rehabilitation plan were still to be determined and it was unclear at this point whether permanent adaptation to the home would be needed. Who would be responsible for any future changes and support was also in question due to legal and insurers involved in the accident.

The customer was unable to access the front of her house due to narrow doorways and was therefore restricted to living, washing and using toilet facilities in the lounge at the back of her property, a room which looked over the garden. The case manager was keen to improve her patients living environment and restore some dignity by providing a separate wetroom and an area that could be used as a kitchenette.

Shower With Hoist Home Solution