Adapted - Accessible Wet Room - Temporary Solutions Group

CUSTOMER CIRCUMSTANCES:

TSG were contacted by the customer’s Specialist Rehabilitation Case Manager who was looking for a bathroom solution for her elderly patient who was suffering from a spinal cord injury after an accident and was currently wheelchair-bound. The long-term nature of the customers’ injuries and a rehabilitation plan were still to be determined and it was unclear at this point whether permanent adaptation to the home would be needed. Who would be responsible for any future changes and support was also in question due to legal and insurers involved in the accident.

The customer was unable to access the front of her house due to narrow doorways and was therefore restricted to living, washing and using toilet facilities in the lounge at the back of her property, a room which looked over the garden. The case manager was keen to improve her patients living environment and restore some dignity by providing a separate wetroom and an area that could be used as a kitchenette.

TSG SOLUTION

Our Service Team Manager met with the customer and her daughter, at the property to carry out a site survey of the area and available space. He also spoke to the family to understand the current situation, to ascertain what they wanted to achieve. The customer really wanted separate bathroom facilities, so she no longer had to use a commode. She was also keen to have an accessible area where a sink and worktop could be provided so that she could make drinks and microwave meals occasionally. She was also keen to get into her garden, another area that had been inaccessible to her.

TSG provided plans for a 4m x 2m wetroom with a separate utility space including a larger kitchen sink and worktop area that was wheelchair friendly. The wetroom would be accessible from the rear of the property and to deal with different heights between the property and garden a lift and ramp would also be provided. This also gave the customer access to her wetroom, kitchenette and garden.

TSG were able to install and commission the wetroom and kitchenette in one day, within a week of the plans being agreed upon. This gave the customer the freedom and dignity she so wanted in a matter of days.

Temporary Solutions Group

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Adapted – Accessible Wet Room

CUSTOMER CIRCUMSTANCES:

TSG SOLUTION

Testimonial from the customer

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