Our Service Team Manager met with the customer and her daughter, at the property to carry out a site survey of the area and available space. He also spoke to the family to understand the current situation, to ascertain what they wanted to achieve. The customer really wanted separate bathroom facilities, so she no longer had to use a commode. She was also keen to have an accessible area where a sink and worktop could be provided so that she could make drinks and microwave meals occasionally. She was also keen to get into her garden, another area that had been inaccessible to her.
TSG provided plans for a 4m x 2m wetroom with a separate utility space including a larger kitchen sink and worktop area that was wheelchair friendly. The wetroom would be accessible from the rear of the property and to deal with different heights between the property and garden a lift and ramp would also be provided. This also gave the customer access to her wetroom, kitchenette and garden.
TSG were able to install and commission the wetroom and kitchenette in one day, within a week of the plans being agreed upon. This gave the customer the freedom and dignity she so wanted in a matter of days.