CUSTOMER CIRCUMSTANCES:

The damage was discovered by Mr Reeds when he came home to find water pouring through his kitchen ceiling. The kitchen walls would need to be thoroughly dried before the kitchen could be re-plastered, retiled and replaced. 

Mr Reeds and his wife are in their 70’s and did not want to leave their home whilst the repair took place. Due to poor health, they were worried that moving to alternative accommodation would be very inconvenient and upsetting.