The damage was discovered by Mrs Crawly who noticed a broken floor tile in their bathroom. Upon inspection, she discovered that the board underneath, which was not directly next to a water source, was sodden. Further investigation found that their shower capsule was leaking and had been for some time, making the floor area in the bathroom unsafe. 

Mr & Mrs Crawly have two young children and two dogs. Initially, the family had been moved into hotel accommodation and the pets in kennels. However, the hotel was not near their home and even further from the children’s school. Mr Crawly was also becoming frustrated with how long repair work was taking and was keen to return home to monitor and oversee the work taking place. The family wanted to ensure any works were completed prior to the Christmas period.