CUSTOMER CIRCUMSTANCES:

A leak under the bath had caused significant damage to both the bathroom and the kitchen (directly underneath the bathroom). The repair team were confident that they could repair the bathroom and kitchen quickly without much disruption. However, the family would be without bathroom and toilet facilities. 

Mr Grant had been offered hotel accommodation whilst repairs took place but did not want to move out of the property or put his dog into kennels. He was very aware that conducting family life, with 3 children, in a hotel room would be difficult and cause more problems than it solved.