Customer Circumstances
TSG was contacted by a Specialist Rehabilitation Case Manager who was looking for a bathroom solution for her patient who was suffering from a spinal cord injury after an accident and was currently wheelchair bound. The long-term nature of the client’s injuries was still to be determined and it was unclear at this point whether permanent adaptation to the home would be needed. The client was unable to access the front of her house due to narrow doorways and was therefore restricted to living, washing, and using toilet facilities in the lounge. The case manager was keen to improve her patient’s living environment and restore some dignity by providing a separate wet-room and an area that could be used as a kitchenette.
TSG Solution
Our Service Team met with the client and family, to carry out a site survey of the area, understand the current situation and ascertain what they wanted to achieve. The client really wanted separate bathroom facilities, so she no longer had to use a commode. She was also keen to have an accessible area where a sink and worktop could be provided so that she could make drinks and microwave meals occasionally. Access to get into her garden was another priority as this was also an area that had been cut off.
TSG provided plans for a 4m x 2m wet-room with a separate utility space including a larger kitchen sink and worktop area that was wheelchair friendly. The wet-room would be accessible from the rear of the property. To deal with different heights between the property and garden a lift and ramp would also be provided. This gave the client access to her wet-room, kitchenette and garden. TSG were able to install and commission the wet-room and kitchenette in one day, within a week of the plans being agreed upon. This gave the client the freedom and dignity she so wanted in a matter of days. Had our solution not been available the client would for foreseeable be limited to living in one room which was neither fit for purpose nor beneficial to the client’s long term recovery.
